Product Design in
Identity, Authentication and Payments.
Previously at ANZ Bank, Australia Post and PayPal.
4.8m
Customers served18m
Monthly logins5m+
Global users6,990
Retail outletsRecent Projects
For case studies access, please get in touch.
Scalable Authentication
Simplified login for 4.8M customers across Internet Banking and online applications
Recover Login Details
Improving completion and reducing call centre volume for ANZ password reset.
From Three Banks to One
Migrating 4.4M ANZ and Suncorp Bank customers to ANZ across every channel.
Voice Biometrics Verification
Improving enrolment and verification for Voice ID on ANZ App using behavioural research.
Product Design Lead specialising in identity, authentication, and payments across financial services.
Over a decade of experience shipping digital experiences serving millions at scale, from ANZ's identity and security features, Australia Post’s payment terminal redesign, to PayPal’s payments experience.
In my work, I think about how teams, technology, and customers connect across an ecosystem. I love understanding how things work under the hood. Constraints give me the freedom to design what’s best.
Looking for Product Design Lead / Senior Product Designer roles in financial services, regulated industries, and emerging technology. Feel free to get in touch.