Product Experience Design in
Identity, Authentication and Payments.

Currently at ANZ Bank. Previously at Australia Post, PWC and PayPal.

Recent Projects

Scalable Authentication

Scalable authentication for 4.8m customers and increase conversion.

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From Three Banks to One

Omni-channel experience and service design to migrate 4.4m ANZ and Suncorp Bank customers to ANZ Plus

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Voice Biometrics Verification

Combining behaviour and UX design to optimise performance for Voice ID, voice biometrics verification for ANZ App.

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Password Reset - Discovery

Strategic discovery to improve completion rate and reduce call centre volume from ANZ password reset experience.

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Product Design Lead specialising in identity, authentication, and payments across financial services.

I have over a decade of experience shipping digital experiences at scale. From PayPal's cross-border payments to ANZ's identity and security experiences serving millions.

I’m looking for Product Design Lead/Senior Product Designer roles in financial services, regulated and emerging technology.

    • Login & authentication — Shipped ANZ Internet Banking login, scaled to prefill for online applications. Streamlined login from 10 entry points to 6, handling millions of events monthly.

    • Security verification — Unified verification across ANZ App and Internet Banking, strengthening fraud protection across both platforms.

    • Open Banking — Share and manage data experience under Australian Government’s Consumer Data Right (CDR).

    • Payment terminals — Redesign across 6,990 Australia Post retail outlets.

    • Cross-border payments — Global money transfer experience post-Xoom acquisition at PayPal, impacting 5M+ monthly users. Co-designed Send Money on Skype with Microsoft.

    • Identity & authentication

    • Product sign up, login, credential recovery

    • Payments — domestic & cross-border

    • Fraud prevention & scam protection

    • Design for compliance — KYC, Open Banking (CDR), OECD Tax Transparency, Customer Authentication

    • Experience Design Lead at ANZ - alignment across product, engineering, security and compliance

    • PSPO I certified - product fluency so design has a genuine voice in the room

    • Academy Xi Designer in Residence (2020–2022) - mentees placed into first UX roles

    • Strategic Design Leadership, Second Wave Dive (2022)

    • Leading for Creativity, IDEO U (2019)

Let’s Work Together

Drop me a message or connect on LinkedIn. CV available upon request.